We're here to help

Support & Contact

Questions about your account or billing — reach us any of these ways.

Email support

General questions, billing, and account help. We reply within 1 business day.

help@thefitnesss.com

Download the app

thefitnesss is free to download and set up for your gym — no sales call needed.

Get it on Google Play / App Store →

Frequently asked

How do fee reminders get sent to members?

You choose the channels (WhatsApp, SMS, push) and schedule under Fee reminders → Settings. Reminders then go out automatically before, on, and after the due date.

Does thefitnesss process member payments directly?

thefitnesss records payments and can display your gym's UPI QR code for members to pay you directly. See our Terms for details.

Can I export my member data?

Yes — Gym Account owners can request a full export at any time by contacting help@thefitnesss.com.

How do I delete my account?

See our Delete Account & Data page for both in-app and web-based deletion steps.

Is there a free trial?

No trial needed — thefitnesss is 100% free to use, always.