Both an in-app deletion path and this web page are required — Google Play checks that account deletion is possible without needing to reinstall the app or contact support, and that a website option exists for users who no longer have the app installed. Wire the "Delete account" button below to a real request flow (form or authenticated action) before submission.
1. Delete from the app
1
Open Account
From the Home screen, tap "Account" in the top-right corner.
2
Go to Gym profile → Delete account
Scroll to the bottom of your account settings and select "Delete account".
3
Confirm
Confirm the request. You'll receive an email confirming the deletion has started.
2. Delete via this website
If you no longer have the app installed, you can request deletion here. We'll verify ownership of the account by email before processing the request.
Request account deletion: Email
help@thefitnesss.com from your registered account email with the subject "Account deletion request", including your gym name and registered phone number.
3. What gets deleted
- Your owner/staff login and profile details
- Gym profile, branches, and app settings
- Member records, attendance logs, and payment history entered through your account
- Device tokens used for push notifications
4. What we may retain
Some data may be retained for a limited period even after account deletion, where required:
- Financial/tax records — retained as required under applicable accounting and tax law, even after account closure
- Fraud & security logs — retained briefly to investigate abuse or fraudulent activity
- Aggregated, de-identified data — may be retained for analytics, as it no longer identifies you or your members
5. Timeline
| Step | Timeframe |
|---|
| Request acknowledged | Within 2 business days |
| Account & data deleted from active systems | Within 30 days of request |
| Removed from backups | Within 90 days of request |
6. Deleting individual member data
To remove a single gym member's data without deleting the whole gym account, use Members → select member → Deactivate & delete inside the app. This is available to Gym Account owners and managers.
Questions about account or data deletion can be sent to help@thefitnesss.com.