Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel your thefitnesss subscription at any time from Account → Subscription in the app, or by contacting help@thefitnesss.com. Cancellation stops future renewals; you retain access to paid features until the end of your current billing period.

2. Refund eligibility

• Subscription fees are billed in advance and are generally non-refundable for the remainder of an active billing period once that period has started
• If you were charged due to a verified billing error on our part (e.g. duplicate charge, charge after cancellation), you are entitled to a full refund of the incorrect charge
• Refund requests made within [7 days] of an initial subscription purchase, before meaningful use of the Service, may be considered at our discretion

3. Free trial

Where offered, a free trial gives access to thefitnesss for a set period at no charge. If you do not cancel before the trial ends, your subscription begins automatically and the first billing cycle is charged. We will notify you before the trial converts to a paid subscription.

4. Billing errors

If you believe you've been charged incorrectly, contact us within 30 days of the charge with your account details and transaction reference. We will investigate and issue a refund where an error is confirmed, typically within 7–10 business days to your original payment method.

5. How to request a refund

6. Contact

For billing and refund questions, contact help@thefitnesss.com or see our Support page.